At Palyas Catering, we take pride in preparing and delivering fresh, high-quality food for all our customers. Please take a moment to read our Refund and Returns Policy before placing your order.

Food Items

We do not provide refunds on food items once they have been prepared and delivered. This is because food is perishable and cannot be returned safely.

Spoiled or Damaged Orders

If the food you receive is spoiled, damaged, or otherwise not up to our usual standards, please contact us right away. You can reach us through our contact page here: Contact Us.
We will review the situation and work with you to find the best possible solution.

Events & Catering Services

For catering events, refunds and adjustments are handled on a case-by-case basis through offline conversations with our team. We believe every event is unique, and we’ll do our best to make sure the outcome is fair and satisfactory for everyone.