Effective Date: 04-June-2025
Welcome to Palya’s Catering! We value your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, and protect your information when you use our website (https://palyascatering.co.uk/) and mobile app, and when you place orders for our Meal Boxes or submit catering requests.
Palya’s Catering (“we”, “us”, or “our”) operates the website https://palyascatering.co.uk/ and the Palya’s Catering mobile app (collectively, the “Services”). We provide Meal Boxes (Daily, Weekly, and Monthly) and accept catering orders.
We collect different types of information depending on how you interact with us:
Name
Email Address
Phone Number
Delivery Address
Billing Information
Order Details (Meal Box selections, catering requests)
IP Address
Device Information (browser type, device model, operating system)
Usage Data (pages visited, time spent, links clicked)
We use cookies to enhance your experience and collect analytics about how you use our Services. You can manage cookie preferences through your browser settings.
We use your information to:
Process and deliver Meal Box orders
Manage and respond to catering requests
Communicate with you (order confirmations, updates, customer service)
Improve our website and app
Send you promotional materials (only if you consent)
Comply with legal obligations
We only share your personal information when necessary:
Payment Processors: To securely process payments.
Delivery Partners: To deliver your orders.
IT Service Providers: To maintain our website and app.
Legal Authorities: When required by law.
We do not sell your personal information to third parties.
We use industry-standard security measures, including encryption, secure servers, and access controls, to protect your personal information.
Under the UK GDPR, you have the right to:
Access your personal data
Correct inaccuracies
Request deletion
Object to processing
Request data portability
To exercise these rights, please contact us using the details below.
We retain your information only as long as necessary for the purposes described in this policy or as required by law.
Our Services are not intended for children under 16. We do not knowingly collect data from children under 16.
We may update this Privacy Policy from time to time. Changes will be posted on our website, and the effective date will be updated.
If you have questions about this Privacy Policy or your data, please contact us:
Palya’s Catering
Email: support@palyascatering.co.uk
Phone: +44 7955 266135
Address: 74 Conduit St, Leicester LE2 0JN, United Kingdom
